Road and Traffic Operations require personnel to safely manage traffic using clear, visible control devices for lane and road closures, ensuring proper guidance and detours when needed. All hazards must be secured, removed safely, and the roadway restored once operations are complete. Further information can be found below.
All department personnel are required to utilize traffic control devices to ensure civilian safety. You may utilize cones, barricades, arrow boards, warning lights, and any other devices you deem fit. All traffic control devices must be clearly visible from at least 200 feet away. Devices must also be able to convey simple and clear messages to any civilians.
All department personnel are required to set up lane closures in situations where deemed fit, all lane closures must be clearly visible and must easily convey where to go. Permitted items to achieve this include, but are not limited to, cones, barricades, and warning lights. One lane of traffic is required to stay open, unless approved by a supervisor.
All department personnel are required to set up road closures in situations where deemed fit. These should only be utilized in major incidents, hazardous situations, and any other situation you deem fit. All road closures must be easily visible to nearby civilians and must easily convey which road is closed and where the detour is. A detour route must be used at all times when possible.
Cones and barricades must be placed in a neat & organized manner. The placement of these items should only be when required, such as a road closure or lane closure. Additionally, cones should only be used to close a roadway when a proper lane change is in place to divert traffic.
You are required to remove any road hazard you may see. When cleaning road hazards, you are required to secure the areas with cones, barricades, warning lights, etc. You must remove road hazards in a safe manner, making sure to keep all civilians safe. All traffic control devices, such as cones & barricades, must be removed after clearing the debris.
Scene safety and work zones require personnel to establish and maintain a secure, well-marked area using proper traffic control devices while staying alert at all times. Effective coordination, clear communication, and cooperation with all personnel and agencies are essential to ensure a safe and controlled environment. Further information can be found below.
All department personnel are required to establish and maintain a safe work zone at all times when performing roadside or tow assistance. You may use traffic control devices in order to maintain a safe work zone, these devices may be the following, but not limited to, cones, barricades, and your vehicle warning lights. You must also ensure you are safe at all times by staying aware of your surroundings.
All department personnel are responsible for maintaining a safe environment at all scenes. These scenes may include, but are not limited to, crash scenes, tow scenes, and roadside assistance scenes. Upon arriving on the scene, you must ensure the entire scene is secured safely and no injuries occur. You may utilize any traffic control device in order to achieve this. Scene safety must be monitored at all times.
All department personnel are required to coordinate efficiently during any emergency scene to ensure everyone's safety. Each person must be assigned a certain duty upon arriving on scene. Every personnel member must be fully aware of their tasks and how to execute them in a safe and calm manner. Any changes to scene operations must be communicated with everyone currently on scene as well as with scene supervisors.
All department personnel are required to communicate and cooperate with any other agencies during scenes that may require another agency. These agencies may include, but are not limited to, LLE, LKFD, and any other medical personnel. All communication must be clear, and all agencies should be aware of what is happening on scene. Scene supervisors are also responsible for communication with agency supervisors to maintain a safe environment for everyone.
Towing and vehicle recovery operations require personnel to respond safely, assess scenes, and use proper equipment and traffic control while maintaining clear communication. Abandoned and impounded vehicles must be handled, documented, and stored correctly, with all recovery operations conducted by trained personnel in a safe and controlled manner. Further information can be found below.
All department personnel who are working under tow operations are required to respond to calls in a safe & timely manner. You are required to assess the situation upon arriving on scene and set up any traffic control device if deemed fit. All towing must be done with the proper equipment, and everything should be hooked up correctly. All actions should be communicated properly with every operator on scene and every supervisor actively on duty.
All department personnel are responsible for looking for any abandoned vehicles on any public roadways. You are required to make sure the vehicle is 100% abandoned. You must first attempt to identify the car owner and attempt to get them the car back. If you are unable to locate the vehicle owner, then you are required to tow it. All tow operations must follow the tow response policy.
All vehicles that are impounded must be properly documented with the Department of Transportation's logging system. All department personnel are required to fill out the paperwork in a clean and organized manner. All vehicles that are impounded must be placed in the appropriate storage area. Access to impounded vehicles may only be granted to department personnel or vehicle owners with proper identification.
All HOD operators are required to be certified and trained properly within the division. You are required to operate all HOD vehicles and equipment in a safe and controlled environment. All operators are required to do a scene assessment upon arriving at the scene and place down the necessary TCDs in order to ensure public and personnel safety. Additionally, all HOD operators should be in clear communication with all other operators, supervisors, and the public in a professional manner.
Vehicles, equipment, and uniform policies require personnel to operate department vehicles safely and lawfully, use warning lights appropriately to enhance safety, and report any issues immediately. Personnel must also wear proper uniforms and PPE at all times, ensuring they meet department standards and provide adequate protection. Further information can be found below.
All department personnel are required to operate vehicles in a safe, lawful, and responsible manner at all times. You are required to visibly check the vehicle before driving to ensure the vehicle is safe to operate. All department vehicles are for personnel use only and may only used if you are actively representing the department. Any vehicle damage or malfunctions must be reported to corresponding supervisors immediately. All operators are held to the same traffic laws.
All department personnel are required to utilize the vehicle warning lights when deemed fit. Warning lights shall not be used while driving or heading to a scene. Warning lights shall only be used while assisting in calls, such as roadside assistance or tow calls. Personnel must not use warning lights in a way that will be unsafe or confusing in any way to civilians. Warning lights should only be used to improve public safety.
All department personnel are required to wear the appropriate uniform based on what division they are representing. Required items may include, but are not limited to, high-visibility vests, helmets, earbuds, and eye protection. Department personnel are required to ensure that all accessories and uniforms are worn correctly and are up to department standards.
Communication and administration require personnel to use clear, concise, and professional radio communication with proper identification, while prioritizing emergency and supervisor transmissions. Personnel must use assigned callsigns, log shifts accurately, and maintain respectful, professional interactions with the public at all times. Further information can be found below.
All department personnel are required to maintain clear and professional radio transmissions. Radios are only to be used for official department communication only. All radio transmissions must include proper and clear identification, such as stating your call sign, as well as quick and short radio transmissions. Transmissions should not last more than 5 seconds. Additionally, supervisors do have more power over radio, and their radio transmissions should have priority over other transmissions. In emergency situations, only emergency traffic relating to that emergency shall be used.
All department personnel are required to utilize their assigned call signs while representing the department. All assigned callsigns can be found on our official department website.
All department personnel are required to utilize their shift at all times while representing the department. Shift logging is used to maintain activity and for the executive board to keep track of department activity. You are able to start and end your shift using "/shift manage."
All department personnel are required to maintain a positive public interaction. You are expecting to remain respectful to all citizens no matter the instance. All conflicts with citizens must be handled professionally and escalate to a department supervisor if necessary. You are not to engage in arguments with other citizens. Harassment and any other unprofessional conduct will not be tolerated.
Training and discipline require personnel to complete and maintain all required certifications for their division, with retraining needed if membership lapses. All operations must follow department policies, as unsafe actions or misconduct may be investigated and disciplined by the appropriate authority. Further information can be found below.
All department personnel are required to complete all required training in order to continue within the department. All divisions have a separate training program that must be completed before entering said division. You are required to maintain your training and certificates, leaving the server will result in you needing to go through training again.
All department personnel are expected to uphold all department policies. Any actions that are deemed unsafe may result in being investigated by the Office of Operator Standards. All actions conducted by department personnel are monitored, and all misconduct must be reported to the Office of Operator Standards. The Office of Operator Standards may give disciplinary actions at any time.
